DAIRY/LEAD CLERK

The Kroger Co.•Sheboygan, WI

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer-service functions to maximize store sales and profits. The role models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves coordinating associates and department operations, merchandising and ordering products, maintaining product quality and sanitary conditions, and supporting store projects.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make sound decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through.
Ability to work as part of a team in a fast-paced environment.
Qualification and ability to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.

Nice To Haves

A past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train associates, and prepare schedules to provide prompt, courteous service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer and associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received products and on-hand balances.
Perform and direct pricing and display of merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in productive merchandising, customer service, product presentation, and promotional activities.
Implement company programs and follow policies and procedures, particularly those supporting a work environment free from unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and display areas clean and compliant with sanitary standards.
Maintain accurate department temperature logs across all shifts and ensure all clerks maintain them.
Assist with special projects, including periodic inventories, store resets, remodels, and merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.