Dairy/Frozen Manager

Natural Grocers•Ankeny, IA

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are responsible for their department’s success and are scheduled to fulfill Manager on Duty (MOD) duties. The position is for a Natural Grocers store planned to open in Ankeny in February 2027; the opening date is subject to change. The role involves department ordering and inventory management; managing margins, costs, shrink, and purchasing; maintaining product and merchandising standards; training and directing staff; and providing customer service. It also includes store opening and closing duties, register coverage, safety and security responsibilities, product education, and use of SAP, inventory management software, BEx reports, and other information systems. The work schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to perform hands-on work and other assigned duties as needed. The company describes benefits for crew members, with additional benefits available to full-time crew members working 30 or more hours per week. The position’s physical demands include frequent walking, standing, lifting and carrying, and working with tools and equipment and in varied environmental conditions.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One to two years of retail experience in a grocery or retail environment preferred; natural foods background is a plus.
One to two years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Order products for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margins, COGS, and overall department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish department tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage for scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems as needed.
Work a schedule based on store needs that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform hands-on work and other assigned tasks as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays; stores are closed on those holidays
Paid time off, including sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members (30+ hours/week): medical, dental, and vision insurance
For full-time crew members (30+ hours/week): paid parental leave
For full-time crew members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid life insurance
For full-time crew members (30+ hours/week): voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members (30+ hours/week): retirement savings plan (401k) with discretionary company match
For full-time crew members (30+ hours/week): healthcare and dependent care flexible spending account (FSA)
For full-time crew members (30+ hours/week): health savings account (HSA) with company match