Dairy/Frozen Lead
About The Position
The Dairy/Frozen Lead models and promotes Sendik’s culture by providing best-in-class service to guests. The role oversees associates, customer satisfaction, and department standards when the Dairy/Frozen Manager is absent. As part of the leadership team, the Lead demonstrates accountability, strong team management, and hands-on involvement on the sales floor and with associates. Sendik’s describes its culture through service, passion, and nimbleness: treating customers like family, striving for excellence and product knowledge, and responding quickly while exploring solutions. The Dairy/Frozen Lead supports these values through customer service, department operations, associate leadership, and maintaining product quality and a clean, safe department.
Requirements
- Must be at least 18 years old because the role requires operating Dairy/Frozen equipment.
- Prior grocery experience and leadership experience are required.
- Ability to work in a colder environment.
- Ability to lead, coach, train, develop, and motivate a team.
- Ability to give clear direction and delegate responsibilities based on department needs.
- Strong knowledge of local and state health, sanitation, and safety regulations.
- Ability to adapt quickly to changing conditions, priorities, and circumstances.
- Ability to maintain composure, meet deadlines, and work effectively under pressure and in a fast-paced environment.
- Excellent communication, organizational, and planning skills; strong verbal and written communication skills.
- Ability to make independent decisions about department needs and priorities.
- Strong time management, prioritization, multitasking, and sense-of-urgency skills.
- Strong teamwork skills, including anticipating team needs.
- Strong computer skills and working knowledge of Microsoft Office and Google products.
- Excellent attention to detail, problem-solving, and conflict-resolution skills.
- Exceptional customer service skills.
- Ability to accommodate a fluctuating schedule, including evening, weekend, and holiday shifts.
- Ability to stand, walk, lift, bend, and push or pull for extended periods.
- Ability to lift up to 50 pounds.
Responsibilities
- Serve Dairy/Frozen Department customers while modeling Sendik’s culture and greeting, engaging, delighting, and thanking guests.
- Provide timely, friendly customer service by answering questions, making suggestions, and resolving complaints.
- Manage department operations and lead by example using effective management techniques.
- Keep the department fully stocked with quality products; maintain shelf conditions, rotate products, and keep the department clean and organized.
- Put new products on shelves and remove discontinued products.
- Maintain product tags and ensure products have the correct source of supply for ordering.
- Order inventory based on reports, including shrink, overage, and expired-product reports.
- Oversee, manage, and train associates through coaching, performance improvement, recognition, one-to-one meetings, and feedback.
- Assist with unloading daily deliveries.
- Help maintain back coolers, including taking temperatures at designated times.
- Create attractive department displays and end caps based on the week’s sales.
- Communicate with the Dairy/Frozen Manager about department conditions, associate relations, hiring needs, accidents, and other concerns.
- Participate in additional training and leadership activities as directed.
- Operate, maintain, and clean Dairy/Frozen equipment, including u-boats, flat carts, and pallet jacks.
- Maintain a clean and safe work environment by following safety and sanitation regulations and procedures.
- Assist with other Dairy/Frozen Department duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
