Dairy/Frozen Assistant

Natural Grocers•Oklahoma City, OK

About The Position

The Dairy/Frozen Assistant supports the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department. The role includes customer service, merchandising, inventory and ordering support, department upkeep, task assignment and follow-up, and assistance with personnel training and performance matters. It also supports store opening and closing, register coverage, cash handling, customer returns and complaints, and maintaining customer and employee safety. The position has limited Manager on Duty responsibilities, but is not intended to serve as the store’s overall Manager on Duty. The role requires a schedule based on store needs, including evenings, weekends, and holidays. It involves five days and 40 hours per week, plus attendance at mandatory store meetings. Employees are expected to be hands-on and to complete assigned tasks as needed; the job description and duties may change. The position requires the physical ability to lift and carry items of varying weights, push and pull, and walk, stand, reach, bend, twist, turn, grip, and perform fine motor tasks for much of the shift. Work may involve sharp tools and equipment, dust, fumes, congested work areas, and occasional exposure to noise, cold, heat, wet or humid conditions, outdoor settings, heights, and contact stress.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain applicable certifications.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, standing, walking, and other movements required for the shift.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Help keep the department inviting, full, and shoppable.
Assist with dairy and frozen department ordering and maintaining accurate inventory levels.
Help manage margins, cost of goods, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Help train and monitor department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address performance issues in the department.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage, including scheduled breaks.
Help maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive and nutritional-support statements.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Complete other assigned tasks as needed to help the company succeed.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement savings plan (401k) with discretionary company match.
Healthcare and dependent care flexible spending accounts (FSA).
Health savings account (HSA) with company match.