Dairy/Frozen Assistant

Natural Grocers•Abilene, TX

7d•Onsite

About The Position

The Dairy/Frozen Assistant helps the Dairy/Frozen Manager operate the Dairy/Frozen department successfully and profitably. The role provides customer service, supports ordering and inventory management, maintains product availability and presentation, and assists with merchandising, department tasks, personnel training, and store operations. The position includes limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The role requires five days and 40 hours per week, along with attendance at mandatory store meetings. Employees are expected to perform hands-on work and other assigned duties as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass required food safety training courses and/or certifications and keep certifications current and registered where applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and follow company policies.
Create inviting, full, and shoppable departments.
Assist the department manager with ordering and maintaining accurate inventory levels for dairy and frozen departments.
Assist in managing margin, cost of goods, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning and following up on tasks.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, complaints, and coverage during register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive and nutritional-support statements.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Attend mandatory store meetings and work the required schedule, including evenings, weekends, and holidays.
Perform limited Manager on Duty responsibilities and other assigned hands-on tasks.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.