Dairy/Frozen Manager

Natural Grocers•McMinnville, OR

18h

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are scheduled to fulfill Manager on Duty (MOD) duties. The position also requires hands-on support across store operations as needed. This role works five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and requires attendance at mandatory store meetings. The job description and assigned duties may change, and the position is not an employment contract.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One to two years of retail experience in a grocery or retail environment preferred; natural foods background is a plus.
One to two years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a top priority and follow company policies with integrity, responsibility, and excellence.
Create inviting, full, and shoppable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margin, cost of goods sold (COGS), and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards; offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays; participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on task completion.
Coordinate with other department managers to cross-train staff and accomplish necessary tasks.
Conduct active and passive product demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register duties, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain customer and employee safety and security, and occasionally manage business disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; email and use other IS programs as needed.
Work five days and 40 hours per week according to store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to support store operations.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance; paid parental leave; paid medical leave through company-paid short-term disability insurance; company-paid short-term disability insurance; company-paid life insurance; voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance; retirement savings plan (401k) with discretionary company match; healthcare and dependent care flexible spending accounts (FSA); and health savings account (HSA) with company match.