Dairy/Frozen Manager

Natural Grocers•Midland, TX

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers oversee their own departments and are scheduled to fulfill Manager on Duty (MOD) duties. The position requires working five days and 40 hours per week, attending mandatory store meetings, and working a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and complete assigned tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Ability to meet the listed physical and environmental demands, including lifting and carrying loads, standing and walking for the work shift, and working with sharp tools and equipment.

Nice To Haves

1–2 years of experience in a grocery or retail environment preferred; natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margin, COGS, and overall department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish necessary tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other IS programs as needed.
Work five days and 40 hours per week, including evenings, weekends, and holidays according to store needs, and attend mandatory store meetings.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time crew members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time crew members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match.