Dairy/Frozen Manager

Natural Grocers•Centennial, CO

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are accountable for their own department and periodically perform Manager on Duty duties. The role includes customer service, ordering and inventory management, merchandising, staff supervision, food safety, register support, store opening and closing, and maintaining customer and employee safety. The manager uses SAP, inventory management software, BEx reports, email, and other information systems as needed. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and perform other assigned tasks as needed. The role requires physical work including lifting and carrying items of varying weights, pushing and pulling, standing and walking for much of the shift, and frequent bending, twisting, reaching, gripping, and fine motor activity. The work environment may involve sharp tools and equipment, dust, fumes, and congested work areas, as well as occasional exposure to noise, temperature extremes, wet or humid conditions, outdoor settings, heights, and contact stress.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying up to 100 lbs. occasionally with a team lift, and standing and walking for extended periods.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Create inviting, full, and shoppable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margin, cost of goods sold, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and complete needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and closing cash processes.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; use email and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform other tasks assigned by a manager as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays; stores are closed on those holidays
Paid time off (sick days and vacation), increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week
Paid parental leave for full-time Crew Members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid life insurance for full-time Crew Members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time Crew Members working 30 or more hours per week