Dairy/Frozen Assistant

Natural Grocers•Missoula, MT

About The Position

The Dairy/Frozen Assistant helps the Dairy/Frozen Manager operate and support the profitability of the Dairy/Frozen department. The role includes customer service, merchandising, inventory and ordering support, department upkeep, and assisting with personnel training and task follow-up. The assistant also supports store opening and closing, register coverage, cash handling, customer concerns, and store safety. This position has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The position requires working five days and 40 hours per week, attending mandatory store meetings, and scheduling availability based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and may be assigned duties beyond those listed. The job description is not an employment contract and may change with or without notice.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying up to 100 pounds occasionally with a team lift, and performing the listed standing, walking, reaching, and other physical activities.

Nice To Haves

One year of experience in a grocery or retail environment.
Natural foods background.
One year of experience supervising others.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Create inviting, full, and shoppable departments.
Assist the department manager with dairy and frozen ordering and maintaining accurate inventory levels.
Help manage margins, cost of goods, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and coverage during register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Attend mandatory store meetings and work a schedule based on store needs, including evenings, weekends, and holidays.
Perform other assigned tasks as needed to support the store and company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: 401(k) retirement savings plan with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.