Dairy/Frozen Assistant

Natural Grocers • Denver, CO

1d • Onsite

About The Position

The Dairy/Frozen Assistant helps the Dairy/Frozen Manager operate the department successfully and profitably. The role supports customer service, department presentation, ordering and inventory, profitability, merchandising, stocking, staff training and task follow-up, demonstrations, and performance management. It also supports store opening and closing, cash handling, register coverage, customer returns and complaints, and customer and employee safety. The position has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store.

The schedule is based on store needs and includes evenings, weekends, and holidays. The role requires working five days and 40 hours per week and attending mandatory store meetings. Employees are expected to be hands-on and may be assigned additional tasks by their manager or Store Support Center management. The job description is not an employment contract and may change with or without notice.

Requirements

• High school diploma, GED, or equivalent preferred.
• Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
• Ability to manage changing priorities and stay focused on the task at hand.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Strong organization and attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to meet the physical requirements of the role, including lifting and carrying up to 100 pounds with a team lift, pushing and pulling, and standing, walking, bending, reaching, and other movement for the work shift.
• Ability to work in the stated environmental conditions, including frequent exposure to sharp tools and equipment, dust, fumes, and congested worksites.

Nice To Haves

• One year of experience in a grocery or retail environment preferred; natural foods experience is a plus.
• One year of experience supervising others preferred.

Responsibilities

• Provide World Class Customer Service as a top priority.
• Demonstrate integrity, responsibility, and excellence and adhere to company policies.
• Create inviting, full, and shoppable departments.
• Assist the department manager with ordering for dairy and frozen departments and maintaining accurate inventory levels.
• Help manage margins, COGs, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
• Ensure in-stock products and department conditions meet company standards.
• Offer and follow up on special orders.
• Merchandise shelves, endcaps, and dynamic displays.
• Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Assist with training and monitoring department personnel, including assigning tasks and following up on them.
• Conduct active and passive demonstrations.
• Work with department managers to address department performance issues.
• Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
• Perform register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
• Maintain the safety and security of customers and employees.
• Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
• Continually increase product knowledge.
• Use SAP, inventory management software, email, and other information systems as needed.
• Work the schedule required by store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
• Perform limited Manager on Duty responsibilities without serving as the store’s overall Manager on Duty.
• Carry out additional assigned tasks as needed.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks, with up to $2,080 earned as annual store credit
• Holiday pay for five holidays when stores are closed
• Paid time off for sick days and vacation, increasing with tenure
• Paid nutrition education
• Crew member discount
• N}power customer appreciation and rewards program
• Regular scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program
• Employee Referral Program
• Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
• Paid parental leave for full-time crew members working 30 or more hours per week
• Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
• Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
• Company-paid life insurance for full-time crew members working 30 or more hours per week
• Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
• Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
• Healthcare and dependent care flexible spending accounts for full-time crew members working 30 or more hours per week
• Health savings account with company match for full-time crew members working 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED