Dairy/Frozen Manager

Natural Grocers•Los Alamos, NM

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are responsible for their own departments and periodically perform Manager on Duty duties. This position works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and complete tasks needed to support the company.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment.
Natural foods background.
1–2 years of experience supervising others.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence and follow company policies.
Create inviting, full, and shopable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margins, cost of goods sold, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure products and in-stock conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Coordinate with other department managers to cross-train staff and complete required tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems programs as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
For full-time crew members working 30 or more hours per week: paid parental leave
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid life insurance
For full-time crew members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members working 30 or more hours per week: 401(k) retirement savings plan with discretionary company match
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA)
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match