Dairy/Dept Leader

Kroger•San Diego, CA

About The Position

The Dairy/Dept Leader directs and supervises department functions, duties, and activities while creating an outstanding customer experience through the Customer 1st strategy. The role establishes and maintains a safe, clean environment, works to achieve department sales and profit goals, and monitors quality assurance standards and expenses. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports customers with product information, suggestions, samples, and details about dairy specials. It also develops department plans and promotions, manages scheduling and associate development, and supports budgeting, financial reviews, pricing, inventory, ordering, food safety, and equipment maintenance. The role requires cooperative work in a fast-paced environment and support for customers and community members, including minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second-language ability (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Set department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, participate in performance appraisals, and train associates on inventory, stocking, and Computer Assisted Ordering.
Follow applicable laws, food safety regulations, and company guidelines.
Welcome customers, answer questions about products, make suggestions, offer samples, and inform customers about dairy specials.
Develop and implement a department business plan and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special promotions, particularly those affecting the Dairy department.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s period promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory, monitor inventory, and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management about needed repairs.
Notify management about customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly with customer and business information, and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.