DAIRY/DEPT LEADER

The Kroger Co.•Vincennes, IN

About The Position

The Dairy Department Leader directs and supervises the department’s functions, duties, and activities. The role works to create an outstanding customer experience by embracing the Customer 1st strategy, encouraging excellent customer service, and maintaining a safe, clean environment that encourages customers to return. The leader is accountable for department sales and profit goals, quality assurance standards, and expenses, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role develops and implements department plans and promotions, supports budgeting and financial reviews, manages scheduling and inventory processes, and trains and develops associates. The leader also responds to customers’ questions, shares product knowledge and dairy specials, and ensures compliance with food safety regulations, company guidelines, and applicable laws. They reinforce safety practices, inspect equipment, and report hazards, incidents, or illegal activity.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
A second language, verbal, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume during operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions and making suggestions based on product knowledge.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan and execute the period promotional plan.
Understand the store layout and locate products.
Create sales promotions with store management and educate department associates about current and upcoming promotions, especially those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory, monitor inventory, identify discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, inspect equipment, identify unsafe conditions, and notify store management about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly with customer and business information, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.