DAIRY/DEPT LEADER

The Kroger Co.•Richmond, VA

16h

About The Position

The Dairy Department Leader directs and supervises all department functions, duties, and activities. The role is responsible for creating an outstanding customer experience by embracing the Customer 1st strategy and encouraging excellent service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards and expenses. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves developing associates and department plans, managing scheduling, promotions, inventory, pricing, budgets, and operational standards, while ensuring compliance with applicable laws, food safety regulations, and company guidelines. The leader also assists customers with product questions and suggestions, shares information about dairy specials, and supports customers and community members through direct interaction when needed.

Requirements

Must be 18 years of age or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to achieve goals and targets through teamwork.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions, locating products, and making suggestions.
Offer product samples and inform customers of dairy specials.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management, and educate associates about current, upcoming, and special promotions, including applicable ads.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's periodic promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly as needed.
Plan and organize inventory processes, monitor inventory, and note discrepancies.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and ensure temperature logs are maintained.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.