Dairy/Dept Leader

Kroger•Plain City, OH

About The Position

The Dairy/Dept Leader creates an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. The role establishes and maintains a safe, clean environment that encourages customers to return; achieves department sales and profit goals; monitors quality assurance standards and expenses; and directs and supervises department functions, duties, and activities. The leader demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also develops associates, scheduling, and department business plans; supports sales, merchandising, inventory, pricing, and budget processes; and ensures food safety, equipment, and workplace safety standards are followed. The leader assists customers with product questions and suggestions, offers samples, and informs them about dairy specials and promotions.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
A second language, verbal, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Comply with local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering questions about products, making suggestions, offering samples, and informing them of dairy specials.
Develop and implement a department business plan and create sales promotions with store management.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, monitor inventory, and note discrepancies.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, and report unsafe conditions or items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, handle customer and business information honestly, and follow directions or seek help when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.