DAIRY/DEPT LEADER

The Kroger Co. • Southfield, MI

8h

About The Position

The Dairy Department Leader directs and supervises the department’s functions, duties, and activities. The role aims to create an outstanding customer experience by promoting the Customer 1st strategy and encouraging associates to provide excellent service. It is responsible for maintaining a safe, clean environment that encourages customers to return; achieving department sales and profit goals; and monitoring quality assurance standards and expenses. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role includes leading and developing associates, planning schedules and department operations, supporting sales and promotional activities, and managing inventory, pricing, and financial results. It also involves maintaining food safety and equipment standards, responding appropriately to safety concerns, and assisting customers with product questions and suggestions.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Dairy experience.
• Retail experience.
• Second language skills (verbal, reading, and/or writing).

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Communicate company, department, and job-specific information to associates.
• Set department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop schedules that manage customer volume throughout operating hours.
• Train and develop associates and participate in performance appraisals.
• Comply with local, state, and federal laws, food safety regulations, and company guidelines.
• Help customers feel welcome and appreciated by answering questions about products, making suggestions, and using product knowledge.
• Offer product samples to help customers discover items or products they ask about.
• Inform customers about dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store layout and locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the department’s period promotional plan.
• Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize inventory, remain aware of inventory conditions, and note discrepancies.
• Train department associates on inventory, stocking, and Computer Assisted Ordering.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of repair needs.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed