DAIRY/DEPT LEADER

The Kroger Co.•Albuquerque, NM

13h

About The Position

The Dairy Department Leader directs and supervises all department functions, duties, and activities. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards and expenses. The leader supports the company's Customer 1st strategy and demonstrates its core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department scheduling and performance, executing business and promotional plans, and supporting inventory, pricing, food safety, and financial processes. The leader also assists customers with product information and suggestions, and helps ensure equipment and the department remain safe and well maintained.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Dairy experience.
Retail experience.
A second language (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to achieve goals and targets through teamwork.
Develop schedules that appropriately manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Comply with local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions and making suggestions based on product knowledge.
Offer product samples to help customers discover items or products they ask about.
Inform customers about dairy specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist store management with the store or department budget, profit and loss reviews, and appropriate actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, maintain awareness of inventory, and note discrepancies.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Ensure case and cooler temperatures are maintained and temperature logs are kept.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of repair needs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.