DAIRY/DEPT LEADER

The Kroger Co.•San Diego, CA

About The Position

The Dairy Department Leader directs and supervises all department functions, duties, and activities. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, and achieving department sales and profit goals while monitoring quality assurance standards and expenses. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position develops and supports associates through communication, scheduling, training, performance goals, and teamwork. It also oversees department business planning, promotions, pricing, inventory, stocking, ordering, food safety, equipment inspections, and financial reviews. The leader assists customers with product questions and suggestions, informs them about specials, and may offer samples. The role requires working cooperatively in a fast-paced and sometimes stressful environment and providing support to customers and community members, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second language skills (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws, food-safety regulations, and company guidelines.
Help customers feel welcome by answering product questions, offering product knowledge and suggestions, and locating products throughout the store.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department’s promotional plan.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with store and department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Plan and organize inventory, monitor inventory, and note discrepancies.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify management about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Manage conflict reasonably, nonconfrontationally, and cooperatively; act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.