Dairy/Dept Leader

Kroger

About The Position

The Dairy/Dept Leader creates an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. The role establishes and maintains a safe, clean environment that encourages customers to return; achieves department sales and profit goals; monitors quality assurance standards and expenses; and directs and supervises department functions and activities. The leader demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also supports customers with product information and suggestions, samples, and updates about dairy specials. It develops and implements department business plans and promotions, oversees merchandising and pricing, helps manage budgets and financial results, and plans inventory and stocking. The role trains and develops associates, schedules staffing to manage customer volume, maintains required case and cooler temperatures and logs, and reinforces safety procedures and equipment maintenance.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
A second language (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions and making suggestions based on product knowledge.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting Dairy.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's periodic promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, remain aware of inventory levels, and note discrepancies.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.