da Vinci Specialist- Pittsburgh, PA

Intuitive•Pittsburgh, PA

9h•Onsite

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery systems, devices, and therapies. The DVS partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe, effective product adoption and quality control, and to promote positive patient outcomes. This role serves as a program-execution and clinical-education partner for hospitals operating a da Vinci robotic surgery program. The specialist assesses and tailors staff in-servicing, day-to-day program execution, technology onboarding, and operational support, communicating identified needs to hospital operating-room operations and leadership. The role provides non-scrubbed, on-site procedural support; helps teams prepare rooms and follow workflows; troubleshoots system and workflow issues; and coordinates with hospital stakeholders to support the robotic program. The DVS also delivers customer-specific training, supports new-site start-ups and technology installations, documents support activities, and shares customer and clinical insights with internal teams. Candidates must live within or be willing to relocate to Pittsburgh, Pennsylvania. The role requires travel of up to 40%, primarily within a Clinical Sales Manager team’s geography, and flexibility for early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. The position involves extended standing and in-person operating-room support, including pushing, pulling, lifting, and squatting.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team’s geography and across multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to Pittsburgh, Pennsylvania.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, with industry experience strongly preferred.
Bachelor’s degree preferred.
Clinical credentials or degrees such as RN, PA, NP, RT, or other clinical credentials are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop and execute best practices and deploy ecosystem resources.
Lead account support plans, including objectives, timelines, and resources, to promote safe program execution and increasing customer autonomy.
Collect and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Coordinate day-to-day robotic-program readiness and workflow with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, sterile processing, biomedical, and IT stakeholders for daily operation and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess, customize, and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
Support new-user onboarding through orientation, refresher training, and workflow-standardization touchpoints.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the Clinical Sales Representative, Clinical Sales Manager, and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow-optimization support.
Analyze utilization, turnover, and other relevant case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve or escalate issues to appropriate internal partners.
Collect, prioritize, synthesize, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field-action activities when necessary.