da Vinci Specialist

Intuitive•Scottsdale, AZ

9h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support, and builds, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe and effective product adoption, quality control, and positive patient outcomes. As a dedicated program execution and clinical education partner for hospitals operating da Vinci robotic surgery programs, the DVS assesses and tailors staff in-servicing, supports day-to-day program execution, technology onboarding, and operations, and communicates identified needs to hospital OR operations and leadership. The DVS provides on-site, non-scrubbed support for procedures, supports OR readiness and workflow, and helps ensure safe system use. The role delivers customer-specific training, supports new-user onboarding, site start-ups, technology installations, and continuing education. It also supports issue resolution and escalation, shares customer and clinical insights with internal teams, and may assist with clinical trials and field actions. The position is remote, with travel of up to 40% across multiple hospitals within a Clinical Sales Manager team geography. It may require early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a Clinical Sales Manager team, and support multiple hospitals within the team’s geography.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person case support in an operating room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience, is strongly preferred.
Bachelor’s degree preferred.
Clinical credentials such as RN, PA, NP, RT, or other clinical credentials are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to create, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans to promote safe program execution and customer autonomy, setting objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and share field feedback and customer insights to improve training, support resources, and customer experience.
Support customer adoption of digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Serve as a clinical product expert, supporting optimal and safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflow with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomed, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care team members.
Support onboarding and education for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-install education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other relevant case data and recommend operational changes to customers.
Provide first-line expertise for common setup and workflow issues during live cases and training sessions; resolve or escalate issues to appropriate internal partners.
Collect, prioritize, distill, and promptly communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required.
Assist with field action activities when necessary.