da Vinci Specialist
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates tailored education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and hospital stakeholders, the DVS supports safe and effective product adoption, quality control, and positive patient outcomes. The role is a dedicated program execution and clinical education partner for hospitals operating a da Vinci robotic surgery program. The DVS assesses and tailors staff in-servicing, supports day-to-day program execution, technology onboarding, and operational needs, and communicates identified needs to hospital operating-room operations and leadership. The role includes on-site, non-scrubbed operating-room support, training and onboarding, workflow and equipment readiness support, issue resolution and escalation, and collecting customer and clinical insights. Travel may be up to 40%, primarily within the assigned Clinical Sales Manager team geography, and support may include early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and a commercial mindset.
- Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and supporting multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person case support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience.
- Bachelor’s degree.
- Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications.
Responsibilities
- Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
- Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines, and resources in consultation with the CSR/CSM.
- Identify, solicit, and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
- Support adoption of digital solutions through customer in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
- Support operating-room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
- Serve as a clinical product expert to support optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by helping teams understand proper setup, handling, and intended use.
- Support day-to-day robotic program execution and coordinate with operating-room leadership, nursing, sterile processing, and biomedical teams.
- Facilitate appropriate internal handoffs for service needs and align operating-room, sterile-processing, biomedical, and IT stakeholders for ongoing operations and technology onboarding.
- Maintain accurate internal documentation of support activities, such as case support notes, training records, and service or escalation tracking.
- Determine the need for, customize, and deliver customer-specific hands-on training and in-services for nurses, surgical technologists, sterile-processing teams, and other care-team members.
- Support onboarding and education for new users through structured training, including new-staff orientation, refresher training, and workflow standardization.
- Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
- Support new technology installations by coordinating readiness activities and providing post-installation education to care teams.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze and use utilization, turnover, and other relevant case data to recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training sessions.
- Identify and resolve issues, escalating them when necessary to internal partners such as Technical Support, Field Service, and clinical or medical counterparts.
- Collect, prioritize, distill, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical-trial support when required and field-action activities when necessary.
Benefits
- Market-competitive compensation, including base pay and incentives/CIP.
- Benefits.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
