da Vinci Specialist

Intuitive • Anchorage, AK

2d • Onsite

About The Position

The da Vinci Specialist provides expert clinical and technical support, education, and training to physicians, nurses, and hospital staff on da Vinci surgery, devices, and therapies. The role partners closely with the sales team, particularly the Clinical Sales Representative and Clinical Sales Manager, to support safe and effective product adoption and positive patient outcomes. As a dedicated program-support and clinical-education partner for hospitals with da Vinci robotic surgery programs, the Specialist focuses on staff in-servicing, day-to-day program execution, technology onboarding, and operational support. The role works alongside the da Vinci Clinical Sales Representative, who primarily handles surgeon adoption, new account growth, and surgeon-focused training. Candidates must live within or be willing to relocate to Anchorage, Alaska.

The Specialist provides non-scrubbed, on-site operating-room support; helps teams prepare rooms and follow procedural workflows; and provides approved setup and intraoperative troubleshooting support. The role also supports staff education, onboarding, technology installations, day-to-day robotic-program operations, issue escalation, and coordination among hospital and company stakeholders. The position requires travel within a Clinical Sales Manager team geography, with travel of up to 40%, and flexibility for early starts, after-hours cases, and weekend procedures based on customer needs.

Requirements

• At least 2 years of experience in an operating-room-related role.
• Associate degree.
• Understanding of soft-tissue anatomy and procedures.
• Working knowledge of typical hospital policies.
• Excellent communication, teaching, and interpersonal skills.
• Strong problem-solving and troubleshooting skills.
• Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks simultaneously.
• Adaptability to evolving technologies and complex procedures.
• Team-oriented approach with a commercial mindset.
• Willingness to travel up to 40%, primarily within a Clinical Sales Manager team geography and supporting multiple hospitals.
• Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
• Must live within or be willing to relocate to Anchorage, Alaska.

Nice To Haves

• Clinical experience.
• Experience as a robotics coordinator, surgical assistant, or surgical nurse, together with industry experience.
• Bachelor’s degree.

Responsibilities

• Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
• Support OR room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting within approved use and training.
• Promote safe and optimal system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
• Provide support across multiple operating rooms as needed, prioritizing patient safety, customer experience, and efficient case flow.
• Demonstrate proficiency with Multiport, Single Port, and digital solutions to meet customer needs.
• Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
• Coordinate with OR leadership, nursing, sterile processing, and biomedical teams to support consistent robotic-program readiness and workflow.
• Assist with RMA tracking, scope-exchange coordination, and internal handoffs for service needs, as applicable.
• Coordinate stakeholders across OR, sterile processing, biomedical, and IT teams for daily operations and technology onboarding.
• Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
• Deliver hands-on training and in-services to nurses, surgical technologists, sterile-processing teams, and other care-team members.
• Support onboarding and education for new users through orientation, refresher training, and workflow-standardization touchpoints.
• Assist with new-site start-ups by delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
• Coordinate readiness activities and provide post-install education for new technology installations.
• Provide ongoing education, product updates, and workflow optimization aligned with approved materials and guidance.
• Troubleshoot common setup and workflow issues during live cases and training sessions; escalate issues to appropriate internal partners and help coordinate resolution.
• Support field-action activities when necessary, following company guidance and documentation requirements.
• Partner with the local CSR/CSM and cross-functional business partners to execute account support plans that promote safe program execution and increasing customer autonomy.
• Provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
• Help customers adopt digital solutions through in-servicing and troubleshooting.
• Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners, including real-time reporting.
• Stay current on clinical literature, competitive products, and evolving treatment guidelines.
• Assist in clinical-trial support when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree