da Vinci Specialist

Intuitive•Minneapolis, MN

9h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support, and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, the DVS supports safe and effective product adoption, quality control, and positive patient outcomes. The role is a dedicated program-execution and clinical-education partner for hospitals operating a da Vinci robotic surgery program. The specialist identifies and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and communicates operational needs to hospital operating-room operations and leadership. Candidates must live within or be willing to relocate to the Minneapolis area. The role is remote, with employees coming onsite when requested by their leader, and requires travel of up to 40% within the Clinical Sales Manager team geography. The schedule is listed as day shift, with flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization. The position requires an associate degree; a bachelor's degree is preferred. Applicants must have at least two years of operating-room-related experience. The role involves standing for extended periods and providing in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree required.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a Clinical Sales Manager team, and support multiple hospitals in that team's geography.
Flexibility to support early starts, after-hours cases, and weekend procedures according to customer needs and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the Minneapolis area.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, especially with industry experience.
Bachelor's degree.
Clinical credentials such as RN, PA, NP, RT, or other clinical credentials are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, including setting objectives, timelines, and resources in consultation with the CSR/CSM.
Share field feedback and customer insights with internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by explaining proper setup, handling, and intended use.
Support day-to-day robotic-program execution and coordinate readiness and workflows with operating-room leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align operating-room, sterile-processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs, customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile-processing teams, and other care-team members.
Support onboarding and ongoing education for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical-trial support when required and field-action activities when necessary.