da Vinci Specialist

Intuitive•Fort Walton Beach, FL

1d•Onsite

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with the Clinical Sales Representative (CSR) and Clinical Sales Manager (CSM) to support safe, effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The DVS assesses and tailors staff in-servicing, day-to-day program execution, technology onboarding, and operational support, and communicates identified needs to hospital operating room (OR) operations and leadership. The position requires living in or relocating to the Fort Walton area, travel within a CSM team geography, and flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization. Travel may be up to 40%. The work includes in-person, non-scrubbed OR support for da Vinci procedures, system and workflow readiness, troubleshooting, and hands-on training for care teams. The DVS also coordinates with OR leadership, nursing, sterile processing (SPD), biomedical, IT, and internal partners to support daily program operations, new technology onboarding, and appropriate service escalations. The role may assist with clinical trials and field actions when required. The position requires standing for extended periods and working in an OR environment, including pushing, pulling, lifting, and squatting. Intuitive offers market-competitive compensation including base pay, incentives, benefits, and equity. Target base salary is $115,500 for region 1 or $105,000 for region 2; actual compensation depends on job level and candidate qualifications.

Requirements

At least 2 years of experience in an operating room-related role.
Associate degree.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and to multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person case support in an OR environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the Fort Walton area.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience, is strongly preferred.
Bachelor’s degree is preferred.
RN, PA, NP, RT, or other clinical credentials are welcomed.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, scale, and execute best practices and deployment of ecosystem resources.
Develop and lead account support plans, including objectives, timelines, and resources, to support safe program execution and increase customer autonomy over time.
Gather and share field feedback and customer insights with internal teams to improve training, support resources, and customer experience.
Support customer adoption of digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed OR support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use in accordance with applicable instructions for use (IFUs), hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflows with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and deliver customized, hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members.
Support new-user onboarding through structured training, including orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities for new technology installs and provide post-install education to care teams.
Provide ongoing education on product updates and workflow optimization.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support and field action activities when required.