da Vinci Specialist

Intuitive•New Orleans, LA

3d•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery systems, devices, and therapies. The DVS partners closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and other business partners to support safe and effective product adoption, quality control, and positive patient outcomes. As a dedicated program execution and clinical education partner for hospitals with da Vinci robotic surgery programs, the DVS assesses and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and helps address operational needs in collaboration with hospital OR operations and leadership. Candidates must live within or be willing to relocate to the New Orleans area. The role is remote in its designated way of working, with onsite attendance when requested, and requires travel of up to 40% to hospitals within the CSM team geography.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a CSM team, and support multiple hospitals within the team’s geography.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating room, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the New Orleans area.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, or surgical nurse, particularly with industry experience.
Bachelor’s degree.
Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, setting objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and share field feedback and customer insights to improve training, support resources, and customer experience.
Support customers’ adoption of digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
Advise on safe and optimal system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflow with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and deliver customer-specific hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members.
Support onboarding for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by developing onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data to recommend operational changes to customers.
Provide first-line expertise for common setup and workflow issues during live cases and training.
Identify and resolve issues or escalate them to appropriate internal partners, such as Technical Support, Field Service, or clinical and medical counterparts.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support and field action activities when required.