da Vinci Specialist

Intuitive•Tucson, AZ

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with the sales team—particularly the Clinical Sales Representative (CSR) and Clinical Sales Manager (CSM)—to promote safe, effective product adoption, quality control, and positive patient outcomes. The DVS supports execution and clinical education for hospitals operating da Vinci robotic surgery programs, tailoring staff in-services, technology onboarding, and operational support to each program’s needs and communicating identified needs to hospital operating-room operations and leadership. The specialist works with the local CSR/CSM and cross-functional partners to develop and execute account support plans and best practices. Responsibilities span non-scrubbed operating-room case support, system and workflow readiness, troubleshooting, customer-specific training, new-site and technology onboarding, customer issue escalation, and communication of customer and market insights. The role also supports ongoing program operations and helps customers build autonomy over time. The position requires at least two years of experience in an operating-room-related role and an associate degree. A bachelor’s degree and clinical experience are preferred. Travel of up to 40% is required, primarily within the CSM team’s geography. The work may involve early starts, after-hours cases, and weekend procedures according to customer needs and territory utilization. The role includes extended standing and in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a CSM team, and to travel across the Clinical Sales Manager team geography to support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person case support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
Bachelor’s degree; degrees or credentials in RN, PA, NP, RT, or other clinical fields are welcomed.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy; set objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support customer adoption of digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support operating-room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Provide clinical product expertise to promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by helping care teams understand proper setup, handling, and intended use.
Support day-to-day robotic program execution and coordinate readiness and workflow with operating-room leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align operating-room, sterile-processing, biomedical, and IT stakeholders for ongoing operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile-processing teams, and other care-team members.
Support new-user onboarding through structured training touchpoints, including orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-install education for new technology installations.
Provide ongoing education, product updates, and workflow-optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field-action activities when necessary.