da Vinci Specialist

Intuitive•Las Vegas, NV

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe, effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The DVS assesses and tailors staff in-servicing, day-to-day program execution, technology onboarding, and operational support, and communicates identified needs to hospital operating-room operations and leadership. The position supports program readiness and execution, provides non-scrubbed support in the operating room, trains care teams, troubleshoots common workflow and setup issues, and coordinates with hospital and internal stakeholders. The role also gathers customer and clinical feedback, supports escalations and field actions when needed, and may assist with clinical trials. This role requires travel of up to 40% within a Clinical Sales Manager team geography, with flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. Work takes place in person in operating-room environments and may involve standing for extended periods, pushing, pulling, lifting, and squatting. Target base salary is $115,500 for region 1 or $105,000 for region 2; compensation also includes a CIP, benefits, and equity. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography supporting multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person case support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, especially with industry experience.
Bachelor’s degree.
Degrees or clinical credentials such as RN, PA, NP, RT, or other clinical credentials.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to create, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, setting objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
Advise on optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by explaining proper setup, handling, and intended use.
Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing, and biomedical teams, and facilitate appropriate internal service handoffs.
Align OR, sterile processing, biomedical, and IT stakeholders for daily operations and new technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
Support new-user onboarding through structured training touchpoints, including new staff orientation, refresher training, and workflow standardization.
Lead new-site start-ups by developing onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training.
Identify and resolve issues or escalate them to appropriate internal partners, including Technical Support, Field Service, and clinical or medical counterparts.
Collect, prioritize, distill, and promptly communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.