da Vinci Specialist

Intuitive•Memphis, TN

1d•Onsite

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates tailored education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. The role partners with the Clinical Sales Representative, Clinical Sales Manager, and other business partners to support safe, effective product adoption, quality control, positive patient outcomes, and the day-to-day execution of hospital robotic surgery programs. Candidates must live within or be willing to relocate to the Memphis Area. The position supports multiple hospitals within a Clinical Sales Manager team geography and may require travel of up to 40%. Work may involve early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. The DVS assesses and tailors staff in-servicing, program execution, technology onboarding, and operational support, and communicates identified needs to hospital operating-room leadership. The role provides non-scrubbed, on-site operating-room support; assists with room readiness, system setup, docking workflows, and troubleshooting; and helps care teams use products safely and in accordance with instructions for use, hospital policies, and safety protocols. It also coordinates training and onboarding, supports new site start-ups and technology installations, maintains internal records, and identifies or escalates customer issues to appropriate internal partners. The role requires standing for extended periods and providing in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting. Compensation includes base pay, incentives, benefits, and equity. Listed target base salaries are $115,500 for region 1 and $105,000 for region 2; actual compensation depends on job level and candidate qualifications. Current proof of vaccination against certain diseases, including COVID-19, may be required by Intuitive or its customers.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and across multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the Memphis Area.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, as well as industry experience.
Bachelor’s degree.
Clinical credentials or degrees such as RN, PA, NP, or RT.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to create and execute best practices and deployment of support resources.
Lead account support plans, including objectives, timelines, and resources, to promote safe program execution and increase customer autonomy.
Gather and share field feedback and customer insights with internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
Promote safe and optimal system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on proper setup, handling, and intended use.
Coordinate day-to-day robotic-program readiness and workflows with operating-room leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and coordinate stakeholders, including operating-room, sterile-processing, biomedical, and IT teams, for daily operations and technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and customize and deliver hands-on training and in-services to nurses, surgical technologists, sterile-processing teams, and other care-team members.
Support onboarding and education for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by developing onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve or escalate issues to appropriate internal partners.
Collect, prioritize, summarize, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field-action activities when necessary.