da Vinci Specialist

Intuitive•New Orleans, LA

1d•Onsite

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, the DVS supports safe, effective product adoption and quality control, and serves as a program-execution and clinical-education partner for hospitals operating da Vinci robotic surgery programs. The role assesses and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and communicates needs to hospital operating-room operations and leadership. The position requires on-site operating-room support, training, troubleshooting, coordination across hospital stakeholders, customer feedback, and travel within the assigned Clinical Sales Manager team geography. Candidates must live within or be willing to relocate to the New Orleans area. The position offers a market-competitive compensation package including base pay, CIP, benefits, and equity. Target base salary is $115,500 for region 1 or $105,000 for region 2. Compensation depends on factors including experience, skills, qualifications, and the job level at which the role is filled. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and across multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person case support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the New Orleans area.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience, is strongly preferred.
Bachelor’s degree preferred.
Clinical credentials such as RN, PA, NP, RT, or other clinical credentials are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to create, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans to promote safe program execution and increasing customer autonomy, setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager.
Provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Coordinate day-to-day robotic-program execution with operating-room leadership, nursing, sterile processing, and biomedical teams.
Facilitate internal handoffs for service needs and align operating-room, sterile processing, biomedical, and IT stakeholders for ongoing operations and new technology onboarding.
Maintain accurate internal records of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care-team members.
Support onboarding and continuing education for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
Coordinate readiness activities and provide care-team education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field-action activities when necessary.