da Vinci Specialist
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, the DVS supports safe and effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The role focuses on program execution, clinical education, staff in-servicing, technology onboarding, and operational support. The DVS assesses customer needs, supports operating-room readiness and workflows, helps resolve technical and procedural issues, and communicates relevant needs and feedback to hospital leaders and internal teams. Candidates must live in or be willing to relocate to the Albuquerque area. The role is remote/outside an office, with onsite work as requested, and requires travel up to 40% within the assigned team geography. The position may require early starts, after-hours support, and weekend procedures based on customer needs.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and commercial mindset.
- Willingness to travel up to 40%, primarily within a Clinical Sales Manager team geography, supporting multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
- Must live within or be willing to relocate to the Albuquerque area.
Nice To Haves
- Clinical experience is preferred.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience, is strongly preferred.
- Bachelor’s degree preferred.
- Clinical credentials such as RN, PA, NP, RT, or other clinical credentials are welcomed.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional partners to develop, scale, and execute best practices and deployment of ecosystem resources.
- Lead customer account support plans, including objectives, timelines, and resources, to promote safe program execution and increasing customer autonomy.
- Gather and share field feedback and customer insights to improve training, support resources, and customer experience.
- Help customers adopt digital solutions through in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
- Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
- Promote optimal and safe system use in accordance with instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
- Coordinate day-to-day robotic program readiness and workflow with OR leadership, nursing, sterile processing, and biomedical teams.
- Facilitate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for routine operation and technology onboarding.
- Maintain accurate documentation of case support, training, service, and escalation activities according to company processes.
- Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care-team members.
- Support onboarding and ongoing education for new users, including orientation, refresher training, and workflow standardization.
- Lead new-site start-ups by coordinating onboarding programs and training logistics with sales partners and hospital stakeholders.
- Coordinate readiness activities and provide post-installation education for new technology installations.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line expertise for common setup and workflow issues during live cases and training.
- Resolve customer issues or escalate them to appropriate internal partners, including Technical Support, Field Service, and clinical or medical counterparts.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support when required and field action activities when necessary.
Benefits
- Market-competitive compensation, including base pay and incentives (CIP).
- Benefits.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
