da Vinci Specialist
About The Position
The da Vinci Specialist provides clinical and technical support, develops and delivers tailored education and training, and coordinates operational support for hospitals operating a da Vinci robotic surgery program. The role partners closely with the Clinical Sales Representative, Clinical Sales Manager, and hospital stakeholders to support safe and effective adoption of da Vinci systems, devices, and therapies and to promote positive patient outcomes. Candidates must live within or be willing to relocate to the Memphis area. The specialist supports program execution and clinical education by assessing staff training and operational needs, coordinating technology onboarding, and communicating needs to hospital operating-room leadership. Duties include non-scrubbed on-site operating-room support, workflow and system-readiness assistance, troubleshooting, customer-specific training, new-site and new-technology onboarding, issue escalation, documentation, and sharing customer and market insights with internal teams. The position may also support clinical trials and field actions when required.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and commercial mindset.
- Willingness to travel up to 40%, primarily within a Clinical Sales Manager team geography and supporting multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures according to customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
- Must live within or be willing to relocate to the Memphis area.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
- Bachelor’s degree.
- Clinical credentials or degrees such as RN, PA, NP, or RT.
Responsibilities
- Partner with local Clinical Sales Representatives, Clinical Sales Managers, and cross-functional teams to develop and execute program best practices and deployment of support resources.
- Lead account support plans, setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager.
- Gather and communicate field feedback and customer insights to improve training, support resources, and customer experience.
- Support customer adoption of digital solutions through in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
- Support room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
- Promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
- Help care teams adopt advanced instruments and accessories by explaining proper setup, handling, and intended use.
- Support day-to-day robotic program readiness and workflow in coordination with OR leadership, nursing, sterile processing, and biomedical teams.
- Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
- Assess, customize, and deliver hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members.
- Support new-user onboarding through orientation, refresher training, and workflow-standardization touchpoints.
- Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
- Coordinate readiness activities and provide post-install education for new technology installations.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and case data and recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training.
- Identify, resolve, and appropriately escalate issues to internal partners such as Technical Support, Field Service, and Clinical or Medical counterparts.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Keep current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support and field action activities when required.
Benefits
- Market-competitive compensation, including base pay and incentives (CIP).
- Benefits.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
