da Vinci Specialist- Pittsburgh, PA

Intuitive•Pittsburgh, PA

7h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery systems, devices, and therapies. Working closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and hospital teams, the specialist supports safe and effective product adoption, quality control, and positive patient outcomes. The role is a dedicated program-execution and clinical-education partner for hospitals operating da Vinci robotic surgery programs, tailoring staff in-servicing, onboarding, day-to-day execution, and operational support to each hospital’s needs. The specialist provides on-site, non-scrubbed support in operating rooms, helps teams prepare rooms and follow procedural workflows, and supports system setup, docking, and troubleshooting. The role also coordinates training, technology onboarding, operational readiness, and issue escalation with hospital and internal stakeholders. The position is remote by the stated ways-of-working classification, but candidates must live in or be willing to relocate to Pittsburgh, Pennsylvania, and provide in-person support at hospitals. Travel may be up to 40%, with flexibility for early starts, after-hours cases, and weekend procedures based on customer need and territory utilization. The position requires at least two years of experience in an operating-room-related role and an associate degree. A bachelor’s degree is preferred. The stated target base salaries are $100,300–$135,700 for Region 1 and $85,300–$115,300 for Region 2; the posting separately lists target pay rates of $115,500 for Region 1 and $105,000 for Region 2. Compensation also includes incentives, benefits, and equity, with the final amount based on factors including job level and qualifications.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments while managing multiple ORs and coordinating multiple tasks.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a CSM team, and across multiple hospitals in the Clinical Sales Manager team’s geography.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person case support in an operating-room environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to Pittsburgh, Pennsylvania.
Must be able to provide current proof of vaccination against certain diseases, including COVID-19, if required by Intuitive or its customers.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience, is strongly preferred.
Bachelor’s degree is preferred.
Clinical credentials or degrees such as RN, PA, NP, or RT are welcomed.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, including setting objectives, timelines, and resources in consultation with the CSR/CSM.
Collect and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support customer adoption of digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Serve as a clinical product expert, supporting optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by helping teams understand setup, handling, and intended use.
Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care-team members.
Support new-user onboarding through structured training, including orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Support new technology installations by coordinating readiness activities and providing post-installation education.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data to recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and report customer feedback and experiences to clinical counterparts and internal business partners in a timely manner.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.