da Vinci Specialist
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe and effective product adoption, quality control, and positive patient outcomes. The DVS is a program execution and clinical education partner for hospitals operating a da Vinci robotic surgery program. The specialist identifies and tailors staff in-servicing needs, supports day-to-day program execution and technology onboarding, and communicates operational needs to hospital OR operations and leadership. Candidates must live within or be willing to relocate to the Greater Chicago Area. The position is remote, with onsite work as requested by the leader, and requires travel up to 40%, primarily within the Clinical Sales Manager team’s geography.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and commercial mindset.
- Willingness to travel up to 40% and support multiple hospitals within a Clinical Sales Manager team’s geography.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
- Must live within or be willing to relocate to the Greater Chicago Area.
- May be required by Intuitive and/or customers to show current proof of vaccination against certain diseases, including COVID-19.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, with industry experience strongly preferred.
- Bachelor’s degree.
- Clinical credentials or degrees such as RN, PA, NP, RT, or other clinical credentials.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional partners to create, scale, and execute best practices and deployment of ecosystem resources.
- Lead account support plans, setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager to promote safe program execution and increasing customer autonomy.
- Gather and share field feedback and customer insights with internal teams to improve training, support resources, and customer experience.
- Support adoption of digital solutions through customer in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and related technologies.
- Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
- Advise as a clinical product expert to promote optimal, safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
- Coordinate day-to-day robotic program execution with operating-room leadership, nursing, sterile processing, and biomedical teams.
- Facilitate appropriate internal handoffs for service needs and align operating-room, sterile-processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
- Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile-processing teams, and other care-team members.
- Support onboarding for new users through orientation, refresher training, and workflow-standardization touchpoints.
- Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
- Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
- Provide ongoing education, product updates, and workflow-optimization support.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support and field-action activities when required.
Benefits
- Market-competitive compensation, including base pay and incentives.
- Benefits.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
