da Vinci Specialist- Indianapolis, IN

Intuitive•Indianapolis, IN

4h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support, develops and delivers customized education and training, and helps hospitals execute da Vinci robotic surgery programs safely and effectively. Working closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), hospital teams, and internal partners, the DVS supports product adoption, quality control, technology onboarding, operational readiness, and positive patient outcomes. The role assesses and communicates hospitals’ training and operational needs and helps build program capability and customer autonomy over time. The DVS provides non-scrubbed, on-site operating-room support for procedures using the da Vinci Surgical System and related technologies. This includes supporting room readiness, system setup, docking workflows, troubleshooting, proper use of instruments and accessories, and coordination with OR leadership, nursing, sterile processing, biomedical engineering, and IT. The specialist documents support activities and helps resolve or escalate operational and technical issues. The role customizes and delivers hands-on training and in-services for nurses, surgical technologists, sterile processing teams, new users, and other care team members. It supports new-site start-ups, new technology installations, ongoing education, and workflow optimization. The DVS also analyzes utilization and case data, shares customer feedback and clinical insights, stays current on clinical literature and treatment guidance, and may assist with clinical trials and field actions. This is a remote role, with work performed outside the office and onsite attendance when requested by the leader. The position involves travel of up to 40%, primarily within the assigned Clinical Sales Manager team geography, and may require early starts, after-hours cases, and weekend procedures based on customer needs. Work takes place in operating-room environments and requires standing for extended periods, as well as pushing, pulling, lifting, and squatting.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and commercial mindset.
Willingness to travel up to 40% and travel within the Clinical Sales Manager team geography to support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience.
Bachelor’s degree.
Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional partners to create, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans, including objectives, timelines, and resources, to promote safe program execution and increasing customer autonomy.
Gather and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide non-scrubbed, on-site operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate internal handoffs for service needs and align OR, sterile processing, biomedical, and IT stakeholders for operations and technology onboarding.
Maintain internal documentation of case support, training, service, and escalation activities.
Assess training needs and customize and deliver hands-on training and in-services for care team members.
Support onboarding and education for new users through orientations, refresher training, and workflow standardization.
Lead new-site start-ups by identifying onboarding needs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-install education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line assistance for common setup and workflow issues during live cases and training.
Resolve issues when possible and escalate them to appropriate internal partners when necessary.
Collect, prioritize, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support and field action activities when required.