da Vinci Specialist- Louisville, KY

Intuitive•Louisville, KY

1d•$85,300 - $135,700•Remote

About The Position

The Da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. The role partners closely with Clinical Sales Representatives and Clinical Sales Managers to support safe, effective adoption and quality control and to help drive positive patient outcomes. As a dedicated program execution and clinical education partner for hospitals running a da Vinci robotic surgery program, the DVS assesses and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and helps address operational needs in coordination with hospital operating room leadership. The position provides non-scrubbed, on-site operating room support; assists with room readiness, system setup, docking workflows, and intraoperative troubleshooting; and helps ensure appropriate alignment among OR, sterile processing, biomedical, and IT stakeholders. The DVS delivers customer-specific hands-on training and in-services, supports new-user onboarding, new-site start-ups, and technology installs, and serves as an ongoing resource for product updates and workflow optimization. The role also analyzes case and utilization data, manages or escalates customer issues, shares customer insights with internal teams, stays current on clinical literature and treatment guidelines, and may assist with clinical trials and field actions. Candidates must live in or be willing to relocate to the Louisville, Kentucky area. Travel may be up to 40%, primarily within a Clinical Sales Manager team geography.

Requirements

At least 2 years of experience in an operating room-related role.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and supporting multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating room, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the Louisville, Kentucky area.
Associate degree.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
Bachelor’s degree.
Clinical credentials or degrees such as RN, PA, NP, or RT.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, including setting objectives, timelines, and resources in consultation with the CSR/CSM.
Collect and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
Support room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on proper setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflow with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess, customize, and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care team members.
Support new-user onboarding through structured training, including staff orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-install education to care teams for new technology installs.
Provide ongoing education and support for product updates and workflow optimization.
Analyze utilization, turnover, and other relevant case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, distill, and promptly report customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.