da Vinci Specialist- Louisville, KY

Intuitive•Louisville, KY

21h•Onsite

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support, coordinates education and training, and helps hospitals safely and effectively operate da Vinci robotic surgery programs. The specialist partners closely with the Clinical Sales Representative and Clinical Sales Manager, as well as hospital teams, to support product adoption, program execution, quality control, and positive patient outcomes. Candidates must live within or be willing to relocate to the Louisville, KY area. The role tailors staff in-servicing and operational support to each hospital’s needs, supports technology onboarding, and communicates program needs to hospital operating room (OR) operations and leadership. Responsibilities include non-scrubbed OR support, system and workflow readiness, troubleshooting, customer-specific training, new-site start-ups, issue escalation, and communication of customer and clinical insights to internal teams. The position requires travel of up to 40%, primarily within the Clinical Sales Manager team’s geography, and flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs. The position requires an associate degree; a bachelor’s degree is preferred. The target base salary is $115,500 for salary region 1 or $105,000 for salary region 2. Compensation packages include base pay, incentives, benefits, and equity. The role may require current proof of vaccination against certain diseases, depending on the role and customer requirements. The position may be filled at a different job level based on business need and the selected candidate’s experience, knowledge, and skills.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage support across multiple ORs, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, including within the Clinical Sales Manager team’s geography and to support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person case support in an OR environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to the Louisville, KY area.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
Bachelor’s degree.
Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop and execute best practices and deployment of program resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, including setting objectives, timelines, and resources in consultation with the sales team.
Gather and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide on-site, non-scrubbed OR support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on setup, handling, and intended use.
Support day-to-day robotic program readiness and workflow in coordination with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, sterile processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and deliver customized hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
Support onboarding and education for new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with sales and hospital stakeholders.
Coordinate readiness activities and provide post-installation education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Use utilization, turnover, and other case data to recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions.
Identify, resolve, or escalate issues to appropriate internal partners, including Technical Support, Field Service, and clinical or medical counterparts.
Collect, prioritize, summarize, and communicate customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.