da Vinci Specialist- Lexington, KY

Intuitive•Lexington, KY

6h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. The role partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe, effective product adoption, quality control, and positive patient outcomes. As a program execution and clinical education partner for hospitals running da Vinci robotic surgery programs, the DVS assesses and tailors staff in-servicing, supports daily program execution and technology onboarding, and communicates identified needs to hospital operating room leadership.

Requirements

At least 2 years of experience in an operating room-related role.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a Clinical Sales Manager team, and support multiple hospitals in the team’s geography.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs.
Associate degree.
Ability to stand for extended periods and provide in-person case support in an operating room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience, is strongly preferred.
Bachelor’s degree is preferred.
Clinical credentials or degrees such as RN, PA, NP, or RT are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional partners to create and execute best practices and deployment of ecosystem resources.
Lead account support plans, including setting objectives, timelines, and resources with the relevant customers and sales partners.
Gather and share field feedback and customer insights to improve training, support resources, and customer experience.
Support adoption of digital solutions through customer in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and related technologies.
Support operating room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote safe and optimal system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflow with operating room leadership, nursing, sterile processing, and biomedical teams.
Facilitate internal handoffs for service needs and align operating room, sterile processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain internal records of support activities, including case support notes, training records, and service or escalation tracking.
Assess, customize, and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
Support onboarding of new users through orientation, refresher training, and workflow standardization.
Lead new-site start-ups by planning onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training; resolve or escalate issues to appropriate internal partners.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.
Travel within the Clinical Sales Manager team’s geography to support multiple hospitals, with travel up to 40%.
Provide flexible support for early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.