da Vinci Specialist- Johnson City, TN
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery systems, devices, and therapies. The role partners closely with the Clinical Sales Representative and Clinical Sales Manager to support safe and effective adoption, quality control, and positive patient outcomes. As a clinical education and program-execution partner for hospitals operating da Vinci robotic surgery programs, the DVS tailors staff in-servicing and supports day-to-day program operations, technology onboarding, and operational needs in coordination with hospital OR operations and leadership. The DVS provides non-scrubbed on-site OR support, helps teams prepare rooms and follow procedural workflows, and supports system setup, docking, and intraoperative troubleshooting. The role also delivers customer-specific hands-on training, supports new-user onboarding and site start-ups, coordinates readiness and education for new technology installations, and helps resolve or escalate customer issues. The position involves travel of up to 40%, including travel among hospitals within a Clinical Sales Manager team geography. Flexibility is required to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. The position is remote, with onsite attendance when requested by the leader, and requires in-person case support in an operating-room environment.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks simultaneously.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and a commercial mindset.
- Willingness to travel up to 40%, including among multiple hospitals within a Clinical Sales Manager team geography.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person case support in an OR environment, including pushing, pulling, lifting, and squatting.
Nice To Haves
- Clinical experience preferred.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, particularly with industry experience.
- Bachelor’s degree preferred.
- Clinical credentials or degrees such as RN, PA, NP, or RT are welcomed.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop and execute best practices and deployment of program resources.
- Lead account support plans that promote safe program execution and increasing customer autonomy, including objectives, timelines, and resources in consultation with the CSR/CSM.
- Gather and provide customer insights and field feedback to internal teams to improve training, support resources, and customer experience.
- Help customers adopt digital solutions through in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
- Support room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
- Advise care teams on optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
- Coordinate day-to-day robotic program readiness and workflow with OR leadership, nursing, sterile processing, and biomedical teams.
- Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain internal documentation of support activities, such as case support notes, training records, and service or escalation tracking.
- Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care team members.
- Support new-user onboarding through structured training, including orientation, refresher training, and workflow standardization.
- Lead new-site start-ups by delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
- Coordinate readiness activities and provide post-install education for new technology installations.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support when required.
- Assist with field action activities when necessary.
Benefits
- Market-competitive compensation including base pay and incentives/CIP.
- Benefits.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
