da Vinci Specialist - Chattanooga, TN

Intuitive•Chattanooga, TN

12h•Onsite

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. The role partners with the Clinical Sales Representative, Clinical Sales Manager, and other business partners to support safe, effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The specialist identifies and tailors staff in-servicing, day-to-day program execution, technology onboarding, and operational support needs, communicating them to hospital operating room leadership. The DVS provides non-scrubbed, on-site operating room support, helps teams prepare systems and follow procedural workflows, troubleshoots common issues, and supports adherence to instructions for use, hospital policies, and safety protocols. The role coordinates with operating room, sterile processing, biomedical, and IT stakeholders to maintain program readiness and support new technology onboarding. It also delivers customer-specific hands-on training, supports new site start-ups and installations, maintains internal support documentation, and shares customer and market insights with internal teams. The position requires travel up to 40%, primarily within the assigned Clinical Sales Manager team geography, and flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. Candidates must live in or be willing to relocate to Chattanooga, Tennessee.

Requirements

At least 2 years of experience in an operating room-related role.
Associate degree.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and a commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and to support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person operating room case support, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to Chattanooga, Tennessee.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience, is strongly preferred.
Bachelor’s degree preferred.
Degrees or clinical credentials such as RN, PA, NP, or RT are welcomed.

Responsibilities

Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to create and execute best practices and deployment of ecosystem resources.
Lead customer account support plans, setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager.
Collect and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
Support room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
Advise on safe, optimal system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
Coordinate day-to-day robotic program readiness and workflow with operating room leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align operating room, sterile processing, biomedical, and IT stakeholders for program operations and technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
Support new-user onboarding through orientation, refresher training, and workflow-standardization touchpoints.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the Clinical Sales Representative, Clinical Sales Manager, and hospital stakeholders.
Coordinate readiness activities and provide care-team education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Use utilization, turnover, and other case data to recommend operational changes to customers.
Provide first-line expertise for common setup and workflow issues during live cases and training sessions; resolve issues or escalate them to appropriate internal partners.
Collect, prioritize, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.