da Vinci Specialist - Chattanooga, TN

Intuitive•Chattanooga, TN

1d•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and delivers customized education and training to physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. The role partners closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and hospital teams to support safe, effective adoption, quality control, and positive patient outcomes. Candidates must live within or be willing to relocate to Chattanooga, TN. The DVS serves as a clinical education and program-execution partner for hospitals operating da Vinci robotic surgery programs. The position assesses and tailors staff in-servicing, supports day-to-day program operations and technology onboarding, and communicates operational needs to hospital OR leadership. Support includes non-scrubbed operating-room case support, system and workflow readiness, troubleshooting, stakeholder coordination, training, and appropriate escalation of issues. The role also gathers customer and clinical insights and may assist with clinical trials and field actions. This is a remote position performed outside the office, with onsite attendance when requested by the leader and in-person hospital support as needed. Travel may be up to 40%, primarily within the Clinical Sales Manager team geography. The position requires flexibility for early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. The work involves standing for extended periods in an OR and pushing, pulling, lifting, and squatting.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and commercial mindset.
Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and supporting multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Ability to stand for extended periods and provide in-person case support in an OR environment, including pushing, pulling, lifting, and squatting.
Must live within or be willing to relocate to Chattanooga, TN.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
Bachelor’s degree.
Clinical credentials or degrees such as RN, PA, NP, RT, or other clinical credentials.

Responsibilities

Partner with the local CSR/CSM and cross-functional partners to develop, own, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans to promote safe program execution and increasing customer autonomy, setting objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
Serve as a clinical product expert, promoting optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by explaining proper setup, handling, and intended use.
Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomed, and IT stakeholders for program operations and technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care team members.
Support new-user onboarding through structured training, including orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-install education for new technology installations.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line expertise for common setup and workflow issues during live cases and training.
Identify and resolve issues or escalate them to appropriate internal partners, including Technical Support, Field Service, and Clinical/Medical counterparts.
Collect, prioritize, distill, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.