da Vinci Specialist
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, the DVS supports safe and effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The role assesses and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and communicates operational needs to hospital operating-room leadership. The DVS partners with clinical sales and cross-functional teams to execute account support plans, support operating-room workflows and live procedures, and deliver customer-specific training. The role also helps resolve or escalate customer issues, supports readiness for new technology and site start-ups, and gathers customer and clinical insights for internal teams. The position requires residence in or relocation to the Queens, New York area, travel of up to 40%, and flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft-tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and commercial mindset.
- Willingness to travel up to 40%, primarily within a Clinical Sales Manager team geography and supporting multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
- Must live within or be willing to relocate to the Queens, New York area.
Nice To Haves
- Clinical experience is preferred.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience, is strongly preferred.
- Bachelor’s degree preferred.
- Clinical credentials or degrees such as RN, PA, NP, or RT are welcomed.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop and execute best practices and deployment of ecosystem resources.
- Lead account support plans, including setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager.
- Provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
- Help customers adopt digital solutions through in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
- Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
- Promote safe, optimal system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
- Coordinate day-to-day robotic program readiness and workflows with operating-room leadership, nursing, sterile processing, and biomedical teams.
- Facilitate internal handoffs for service needs and align operating-room, sterile processing, biomedical, and IT stakeholders for ongoing operations and technology onboarding.
- Maintain accurate internal records of support activities, including case support notes, training records, and service or escalation tracking.
- Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
- Support onboarding and education for new users through orientations, refresher training, and workflow standardization.
- Lead new-site start-ups by planning onboarding programs and coordinating training logistics with sales partners and hospital stakeholders.
- Coordinate readiness activities and provide post-installation education for new technology installations.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line help with common setup and workflow issues during live cases and training.
- Identify and resolve issues or escalate them to appropriate internal partners, including Technical Support, Field Service, and Clinical or Medical counterparts.
- Collect, prioritize, distill, and promptly communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Keep current with clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support when required.
- Assist with field action activities when necessary.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
