da Vinci Specialist

Intuitive • Wilmington, DE

14h • $85,300 - $135,700 • Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. Working closely with Clinical Sales Representatives, Clinical Sales Managers, and hospital stakeholders, the specialist supports safe and effective product adoption, quality control, and positive patient outcomes.

The role serves as a clinical education and program-execution partner to hospitals operating da Vinci robotic surgery programs. Responsibilities include tailoring staff in-services, supporting day-to-day program operations, onboarding new technology, and coordinating operational needs with hospital operating room leadership. The position requires residence in or willingness to relocate to the Wilmington, Delaware area and travel within the assigned Clinical Sales Manager team geography.

Requirements

• At least 2 years of experience in an operating room-related role.
• Associate degree.
• Understanding of soft tissue anatomy and procedures.
• Working knowledge of typical hospital policies.
• Excellent communication, teaching, and interpersonal skills.
• Strong problem-solving and troubleshooting skills.
• Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
• Adaptability to evolving technologies and complex procedures.
• Team-oriented approach and commercial mindset.
• Willingness to travel up to 40%, primarily within a Clinical Sales Manager team.
• Ability to travel within the Clinical Sales Manager team geography and support multiple hospitals.
• Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
• Ability to stand for extended periods and provide in-person support in an operating room, including pushing, pulling, lifting, and squatting.
• Must live within or be willing to relocate to the Wilmington, Delaware area.

Nice To Haves

• Clinical experience.
• Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, preferably combined with industry experience.
• Bachelor’s degree.
• Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications.

Responsibilities

• Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional teams to develop and execute program best practices and deploy available resources.
• Lead customer account support plans, including establishing objectives, timelines, and resources to promote safe program execution and increasing customer autonomy.
• Gather and communicate customer feedback and insights to internal teams to improve training, support resources, and customer experience.
• Help customers adopt digital solutions through in-servicing and troubleshooting.
• Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and related technologies.
• Support operating room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
• Promote safe and optimal system use in accordance with instructions for use, hospital policies, and safety protocols.
• Support adoption of advanced instruments and accessories by educating teams on proper setup, handling, and intended use.
• Coordinate day-to-day robotic program readiness with operating room leadership, nursing, sterile processing, and biomedical teams.
• Facilitate appropriate internal handoffs for service needs and align operating room, sterile processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
• Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
• Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
• Support onboarding and ongoing education for new users through orientation, refresher training, and workflow standardization.
• Lead new-site start-ups by coordinating onboarding programs and training logistics with sales partners and hospital stakeholders.
• Coordinate readiness activities and provide post-install education for new technology installations.
• Provide ongoing education, product updates, and workflow optimization support.
• Analyze utilization, turnover, and other case data and recommend operational changes to customers.
• Provide first-line support for common setup and workflow issues during live cases and training.
• Resolve customer issues or escalate them to appropriate internal partners, such as Technical Support, Field Service, and clinical or medical teams.
• Collect and promptly communicate customer feedback and experiences to clinical counterparts and internal business partners.
• Stay current on clinical literature, competitive products, and evolving treatment guidelines.
• Assist with clinical trial support and field action activities when required.

Benefits

• Market-competitive compensation package including base pay and incentives.
• Benefits.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree