da Vinci Specialist

Intuitive•Fresno, CA

1d•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative (CSR) and Clinical Sales Manager (CSM), the DVS supports safe and effective product adoption, quality control, and positive patient outcomes. The DVS is a clinical education and program-execution partner for hospitals operating a da Vinci robotic surgery program. The role assesses and tailors staff in-servicing, supports day-to-day program execution and technology onboarding, and communicates operational needs to hospital OR operations and leadership. The position involves on-site, non-scrubbed operating-room support, customer-specific training, troubleshooting, coordinating stakeholders, and maintaining documentation. It also requires collecting customer insights, staying informed on clinical developments, and supporting clinical trials or field actions when needed. The role is remote, with travel up to 40% to support multiple hospitals within a Clinical Sales Manager team geography. The schedule is listed as day shift, with flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. Compensation includes base pay, incentives, benefits, and equity. The posted target base salary ranges are $100,300–$135,700 for Region 1 and $85,300–$115,300 for Region 2; target pay rates are listed as $115,500 for Region 1 and $105,000 for Region 2.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree required.
Understanding of soft tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks at once.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach and commercial mindset.
Willingness to travel up to 40%, primarily within a CSM team, and travel across the Clinical Sales Manager team geography to support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person support in an OR environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
Bachelor’s degree.
Clinical credentials or degrees such as RN, PA, NP, RT, or other clinical credentials.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
Lead account support plans that promote safe program execution and increasing customer autonomy, including objectives, timelines, and resources in consultation with the CSR/CSM.
Collect and communicate field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide on-site, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and associated technologies.
Support OR room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Promote optimal and safe system use and adherence to applicable instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by educating teams on proper setup, handling, and intended use.
Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing (SPD), and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Determine training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, SPD teams, and other care team members.
Support onboarding and education for new users through new-staff orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities for new technology installations and provide post-installation education to care teams.
Provide ongoing education, product updates, and workflow optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training sessions.
Identify and resolve issues or escalate them to appropriate internal partners, such as Technical Support, Field Service, and Clinical or Medical counterparts.
Collect, prioritize, distill, and report customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required and field action activities when necessary.