da Vinci Specialist- Fort Wayne, IN
About The Position
The da Vinci Specialist provides expert clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, this role supports safe and effective product adoption, quality control, and positive patient outcomes. The specialist partners with hospitals operating da Vinci robotic surgery programs to identify and tailor staff in-servicing, support day-to-day program execution, onboard technology, and assist with operational needs. The role collaborates with hospital operating room leadership and care teams, including nursing, sterile processing, biomedical, and IT stakeholders. Support includes non-scrubbed operating room case support, system and workflow readiness, troubleshooting, customer-specific training, new-site launches, technology installations, issue escalation, and communication of customer and clinical insights to internal teams. This is a remote position serving the Fort Wayne, Indiana area, with travel of up to 40% to multiple hospitals within a Clinical Sales Manager team geography. The role may require early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization. The position requires extended standing and in-person support in operating room environments, including pushing, pulling, lifting, and squatting.
Requirements
- At least 2 years of experience in an operating room-related role.
- Associate degree.
- Understanding of soft tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach with a commercial mindset.
- Willingness to travel up to 40%, primarily within a Clinical Sales Manager team geography, and support multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
- Ability to stand for extended periods and provide in-person operating room support, including pushing, pulling, lifting, and squatting.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, particularly when combined with industry experience.
- Bachelor’s degree.
- Clinical credentials such as RN, PA, NP, RT, or other clinical credentials.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional partners to develop, scale, and execute best practices and use of ecosystem resources.
- Lead customer account support plans, setting objectives, timelines, and resources to promote safe program execution and customer autonomy.
- Provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
- Support adoption of digital solutions through customer in-servicing and troubleshooting.
- Provide on-site, non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
- Support operating room readiness and procedural workflow, including system setup, docking workflow, and intraoperative troubleshooting.
- Promote safe and optimal system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by educating teams on proper setup, handling, and intended use.
- Coordinate day-to-day robotic program execution with operating room leadership, nursing, sterile processing, and biomedical teams.
- Facilitate internal handoffs for service needs and align operating room, sterile processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
- Determine training needs and customize and deliver hands-on training and in-services to nurses, surgical technologists, sterile processing teams, and other care team members.
- Support onboarding and ongoing education for new users through orientation, refresher training, and workflow standardization.
- Lead new-site start-ups by developing onboarding programs and coordinating training logistics with the Clinical Sales Representative, Clinical Sales Manager, and hospital stakeholders.
- Coordinate readiness activities and provide post-install education for new technology installations.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and other case data to recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training.
- Resolve customer issues or escalate them to appropriate internal partners, such as Technical Support, Field Service, and clinical or medical counterparts.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support when required and field action activities when necessary.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
