da Vinci Specialist- Lansing, MI
About The Position
The da Vinci Specialist (DVS) provides clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery systems, devices, and therapies. Working closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and hospital teams, the DVS supports safe and effective adoption, quality control, positive patient outcomes, and successful day-to-day operation of hospital robotic surgery programs. The role identifies and tailors staff in-servicing, technology onboarding, and operational support to program needs, and communicates identified needs to hospital operating room leadership. The DVS provides non-scrubbed, on-site operating room support; assists with room readiness, system setup, docking workflows, and troubleshooting; and supports coordination among OR, sterile processing, biomedical, and IT stakeholders. The role delivers hands-on training and in-services, supports new-site launches and technology installations, tracks support activities, addresses customer issues, shares field and clinical insights, and may assist with clinical trials and field actions. The position is remote and involves travel of up to 40%, primarily within a Clinical Sales Manager team geography, with flexibility to support early starts, after-hours cases, and weekend procedures based on customer and territory needs.
Requirements
- At least 2 years of experience in an operating room-related role.
- Associate degree.
- Understanding of soft tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple ORs, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and a commercial mindset.
- Willingness to travel up to 40%, including within a Clinical Sales Manager team geography and supporting multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person case support in an OR environment, including pushing, pulling, lifting, and squatting.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, together with industry experience.
- Bachelor’s degree.
- Clinical credentials such as RN, PA, NP, or RT.
Responsibilities
- Partner with the local CSR/CSM and cross-functional business partners to create, own, scale, and execute best practices and deployment of ecosystem resources.
- Lead account support plans that promote safe program execution and increasing customer autonomy, including setting objectives, timelines, and resources in consultation with the CSR/CSM.
- Gather and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
- Help customers adopt digital solutions through in-servicing and troubleshooting.
- Provide non-scrubbed operating room support for procedures using the da Vinci Surgical System and associated technologies.
- Support OR room readiness and procedural workflows, including system setup, docking workflow, and intraoperative troubleshooting.
- Promote safe and optimal system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by helping care teams understand setup, handling, and intended use.
- Coordinate day-to-day robotic program execution with OR leadership, nursing, sterile processing, and biomedical teams.
- Facilitate appropriate internal handoffs for service needs and align OR, SPD, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
- Assess training needs and customize and deliver hands-on customer training and in-services to nurses, surgical technologists, SPD teams, and other care team members.
- Support onboarding and ongoing education for new users through orientation, refresher training, workflow standardization, and product updates.
- Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
- Coordinate readiness activities and provide post-install education for new technology installations.
- Serve as a resource for ongoing education, product updates, and workflow optimization.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training.
- Identify and resolve customer issues, escalating them when appropriate to Technical Support, Field Service, and clinical or medical counterparts.
- Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support when required and field action activities when necessary.
Benefits
- Market-competitive compensation package including base pay and incentives.
- Benefits.
- Equity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
