da Vinci Specialist- Detroit, MI

Intuitive•Detroit, MI

6h•$85,300 - $135,700•Remote

About The Position

The da Vinci Specialist (DVS) provides clinical and technical support and develops, customizes, and coordinates education and training for physicians, nurses, and hospital staff using da Vinci surgery, devices, and therapies. Working closely with the Clinical Sales Representative (CSR), Clinical Sales Manager (CSM), and other business partners, the DVS supports safe and effective product adoption, quality control, and positive patient outcomes at hospitals operating da Vinci robotic surgery programs. The role is a dedicated program-execution and clinical-education partner. It assesses and tailors staff in-servicing, supports day-to-day program operations and technology onboarding, and communicates needs to hospital operating-room leadership. The DVS provides non-scrubbed, on-site operating-room support, assists with system readiness and procedural workflows, troubleshoots issues, and helps care teams use products safely and in accordance with instructions for use, hospital policies, and safety protocols. The position also delivers customer-specific training, supports new-user onboarding and site start-ups, coordinates readiness for technology installations, and helps optimize workflows through customer feedback and relevant case data. The role requires at least two years of operating-room-related experience, an associate degree, and willingness to travel up to 40% within a Clinical Sales Manager team’s geography. The position is remote, with in-person hospital and operating-room support as required. Flexibility is needed for early starts, after-hours cases, and weekend procedures based on customer and territory needs. The listed target base salary ranges are $85,300–$115,300 for Region 2 and $100,300–$135,700 for Region 1; the posting also lists target pay rates of $105,000 for Region 2 and $115,500 for Region 1.

Requirements

At least 2 years of experience in an operating-room-related role.
Associate degree.
Understanding of soft-tissue anatomy and procedures.
Working knowledge of typical hospital policies.
Excellent communication, teaching, and interpersonal skills.
Strong problem-solving and troubleshooting skills.
Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks simultaneously.
Adaptability to evolving technologies and complex procedures.
Team-oriented approach with a commercial mindset.
Willingness to travel up to 40%, primarily within a Clinical Sales Manager team.
Ability to travel within a Clinical Sales Manager team’s geography and support multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.

Nice To Haves

Clinical experience is preferred.
Experience as a robotics coordinator, surgical assistant, and/or surgical nurse, along with industry experience, is strongly preferred.
Bachelor’s degree preferred.
Clinical credentials such as RN, PA, NP, RT, or other clinical qualifications are welcomed.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, scale, and execute best practices and deploy ecosystem resources.
Lead account support plans to promote safe program execution and increasing customer autonomy, setting objectives, timelines, and resources in consultation with the CSR/CSM.
Gather and share field feedback and customer insights with internal teams to improve training, support resources, and the customer experience.
Help customers adopt digital solutions through in-servicing and troubleshooting.
Provide non-scrubbed, on-site operating-room support for procedures using the da Vinci Surgical System and related technologies.
Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
Serve as a clinical product expert to promote safe, optimal system use and adherence to instructions for use, hospital policies, and safety protocols.
Support adoption of advanced instruments and accessories by teaching proper setup, handling, and intended use.
Coordinate day-to-day robotic program execution with operating-room leadership, nursing, sterile processing, and biomedical teams.
Facilitate appropriate internal handoffs for service needs and align operating-room, sterile-processing, biomedical, and IT stakeholders for daily operations and new technology onboarding.
Maintain accurate internal documentation of support activities, including case support notes, training records, and service or escalation tracking.
Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile-processing teams, and other care-team members.
Support new-user onboarding through structured training, including orientation, refresher training, and workflow standardization.
Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Coordinate readiness activities and provide post-installation education for new technology installations.
Provide ongoing education, product updates, and workflow-optimization support.
Analyze utilization, turnover, and other case data and recommend operational changes to customers.
Provide first-line support for common setup and workflow issues during live cases and training.
Identify and resolve issues, escalating them when appropriate to internal partners such as Technical Support, Field Service, and Clinical or Medical counterparts.
Collect, prioritize, distill, and communicate customer feedback and experiences to clinical counterparts and internal business partners, including in real time.
Stay current on clinical literature, competitive products, and evolving treatment guidelines.
Assist with clinical trial support when required.
Assist with field-action activities when necessary.