da Vinci Specialist
About The Position
The da Vinci Specialist (DVS) provides expert clinical and technical support and coordinates customized education and training for physicians, nurses, and hospital staff using da Vinci surgical systems, devices, and therapies. Working closely with the Clinical Sales Representative and Clinical Sales Manager, the specialist supports safe, effective product adoption and quality control while helping improve patient outcomes. The DVS serves as a clinical education and program-execution partner for hospitals operating da Vinci robotic surgery programs. The role assesses and tailors staff in-servicing, supports day-to-day program operations and technology onboarding, and communicates program needs to hospital operating-room operations and leadership. Candidates must live within or be willing to relocate to the Cherry Hill, New Jersey area. The position is remote, with onsite work as requested, and requires travel of up to 40% to support multiple hospitals within a Clinical Sales Manager team geography.
Requirements
- At least 2 years of experience in an operating-room-related role.
- Associate degree.
- Understanding of soft tissue anatomy and procedures.
- Working knowledge of typical hospital policies.
- Excellent communication, teaching, and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work in high-pressure environments, manage multiple operating rooms, and coordinate multiple tasks at once.
- Adaptability to evolving technologies and complex procedures.
- Team-oriented approach and commercial mindset.
- Willingness to travel up to 40%, including travel within a Clinical Sales Manager team geography to support multiple hospitals.
- Flexibility to support early starts, after-hours cases, and weekend procedures based on customer needs and territory utilization.
- Ability to stand for extended periods and provide in-person support in an operating-room environment, including pushing, pulling, lifting, and squatting.
- Must live within or be willing to relocate to the Cherry Hill, New Jersey area.
Nice To Haves
- Clinical experience.
- Experience as a robotics coordinator, surgical assistant, or surgical nurse, along with industry experience.
- Bachelor’s degree.
- Clinical credentials such as RN, PA, NP, or RT.
Responsibilities
- Partner with the local Clinical Sales Representative, Clinical Sales Manager, and cross-functional business partners to develop and execute best practices and deployment of program resources.
- Lead account support plans, setting objectives, timelines, and resources in consultation with the Clinical Sales Representative and Clinical Sales Manager.
- Gather and communicate field feedback and customer insights to improve training, support resources, and customer experience.
- Help customers adopt digital solutions through in-servicing and troubleshooting.
- Provide onsite, non-scrubbed operating-room support for procedures using the da Vinci Surgical System and related technologies.
- Support operating-room readiness and procedural workflows, including system setup, docking, and intraoperative troubleshooting.
- Promote optimal and safe system use in accordance with applicable instructions for use, hospital policies, and safety protocols.
- Support adoption of advanced instruments and accessories by explaining proper setup, handling, and intended use.
- Coordinate day-to-day robotic program readiness and workflow with operating-room leadership, nursing, sterile processing, and biomedical teams.
- Facilitate internal handoffs for service needs and align operating-room, sterile processing, biomedical, and IT stakeholders for daily operations and technology onboarding.
- Maintain accurate records of support activities, including case support notes, training records, and service or escalation tracking.
- Assess training needs and customize and deliver hands-on training and in-services for nurses, surgical technologists, sterile processing teams, and other care team members.
- Support new-user onboarding through orientation, refresher training, and workflow standardization.
- Lead new-site start-ups by identifying and delivering onboarding programs and coordinating training logistics with company and hospital stakeholders.
- Coordinate readiness activities for new technology installations and provide post-installation education.
- Provide ongoing education, product updates, and workflow optimization support.
- Analyze utilization, turnover, and other case data and recommend operational changes to customers.
- Provide first-line support for common setup and workflow issues during live cases and training.
- Identify and resolve issues or escalate them to appropriate internal partners, including Technical Support, Field Service, and clinical or medical counterparts.
- Collect, prioritize, and report customer feedback and experiences to clinical counterparts and internal business partners.
- Stay current on clinical literature, competitive products, and evolving treatment guidelines.
- Assist with clinical trial support and field action activities when required.
Benefits
- Benefits
- Equity
- Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
