D365 Functional Consultant/Business Analyst (Field Service and Project Operations)

City FM•Jacksonville, FL

1d•Remote

About The Position

This is a 12-month temporary employment position supporting the implementation and deployment of Microsoft Dynamics 365 (D365) Field Service and Project Operations. The role combines Functional Consultant and Business Analyst responsibilities, including solution verification, implementation, data migration, testing, and deployment of a new platform and associated integrations and applications. The Business Analyst elicits, analyzes, specifies, and validates stakeholder needs, gathering requirements from customers and end users and helping the business make informed technology decisions. The Functional Consultant uses best practices and methodologies to design, configure, implement, and maintain D365 Field Service and Project Operations. Work Location: Fully Remote or Hybrid for candidates located near the Jacksonville, FL office.

Requirements

Bachelor’s degree in Business or Computer Science, or D365 certifications and four years of experience.
At least 4 years of Microsoft Dynamics 365 Field Service and/or Project Operations experience, with a basic understanding of the entity and object model and a consulting background.
Strong understanding of the software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management.
Proven experience in business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
Exceptional analytical and statistical skills and ability to apply them to systems issues and products.
Understanding of application development and software development life cycle concepts.
Experience with Microsoft Power BI and/or Power Platform.
Excellent verbal and written communication skills for technical and business audiences at all levels.
Problem-solving and analytical skills.
Clear understanding of integrations with other systems or previous experience with integrations.

Responsibilities

Collaborate with project sponsors to determine project scope and vision.
Identify project stakeholders and establish user classes and their characteristics.
Gather user requirements through interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Define the scope and parameters of requirements analysis, including project impact, outcome criteria, and metrics.
Work with stakeholders and the project team to prioritize requirements.
Take ownership of incidents and provide direct support to end users; provide escalation support for the help desk as needed.
Provide feedback to the product team about improvements.
Configure Microsoft Dynamics 365 Field Service and Project Operations and key third-party products, independently and with team members.
Build custom CRM entities and configure CRM components, business processes, workflows, security, and reports.
Perform gap analyses comparing gathered requirements with proposed solutions.
Prepare project documentation, including Functional Requirements Documents, user stories, User Acceptance Test scenarios, end-user training materials, quick reference guides, process flow diagrams, Functional Design Documents, Business Requirement Documents, and gap analyses.
Configure the CRM system, including workflows and setup, and customize and configure the Field Service mobile app for online and offline use.
Participate in feature testing, solution testing, and user acceptance testing.
Use Microsoft DevOps to track project tasks.
Deliver end-user training in one-on-one, webinar, and classroom settings.
Work with management to keep projects on schedule and recommend actions to meet deadlines.