D365 Functional Consultant/Business Analyst (Field Service and Project Operations)

City Facilities Management (US) LLC • Jacksonville, FL

2d • Remote

About The Position

This is a 12-month temporary position supporting the implementation and deployment of Microsoft Dynamics 365 (D365) Field Service and Project Operations, including solution verification, implementation, data migration, testing, deployment, and associated integrations and applications.

The Business Analyst elicits, analyzes, specifies, and validates stakeholder and end-user business needs. The role interviews stakeholders and gathers and compiles user requirements to determine needed technology solutions, applying communication, analytical, and problem-solving skills to support sound technology decisions.

The Functional Consultant uses best practices and methodologies to design, configure, implement, and maintain D365 Field Service and Project Operations. Work may include requirements gathering, design and configuration, user stories, testing, data migration, product showcases, quality assurance, training, and support. The position is fully remote or hybrid for candidates located near the Jacksonville, Florida office.

Requirements

• Bachelor’s degree in Business or Computer Science, or D365 certifications and four years of experience.
• At least 4 years of Microsoft Dynamics 365 Field Service and/or Project Operations experience, a foundational understanding of the entity and Object Model, and a consulting background.
• Strong understanding of the software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management.
• Experience in business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Ability to create systematic, consistent requirements specifications in technical and user-friendly language.
• Strong analytical and statistical skills, with the ability to apply them to systems issues and products.
• Understanding of application development and software development life cycle concepts.
• Experience with Microsoft Power BI and/or Power Platform.
• Excellent verbal and written communication skills for technical and business audiences at all levels.
• Customer service and communication, accountability and execution, teamwork, reliability, and functional and technical expertise.

Responsibilities

• Collaborate with project sponsors to determine project scope and vision.
• Identify project stakeholders and establish user classes and their characteristics.
• Gather user requirements through interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Establish the scope and parameters of requirements analysis, including project impact, outcome criteria, and metrics.
• Work with stakeholders and the project team to prioritize requirements.
• Own incidents and work with relevant stakeholders to resolve them.
• Provide direct support to end users, solve problems, provide feedback to the product team, and provide help-desk escalation support as needed.
• Configure Microsoft Dynamics 365 Field Service and Project Operations and key third-party products, including custom CRM entities, business processes, workflows, security, and reports.
• Perform gap analysis between gathered requirements and proposed solutions.
• Create and maintain functional requirements documents, user stories, user acceptance test scenarios, end-user training documentation, quick reference guides, process flow diagrams, functional design documents, business requirement documents, and gap analyses.
• Configure the CRM system, including workflows and setup.
• Configure and customize the Dynamics 365 Field Service mobile app for online and offline scenarios.
• Work with system integrations and other applications.
• Use Microsoft DevOps to track project tasks.
• Participate in feature testing, solution testing, and user acceptance testing.
• Provide end-user training in one-to-one, webinar, and classroom settings.
• Work with management to keep projects on schedule and recommend actions to meet deadlines.

Benefits

• 28 days of PTO.
• 401(k) match with immediate vesting and company match.
• Training programs, more than 1,500 e-learning classes through City University, and a Leadership Development framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level